# Questions growing businesses ask us.

Source: https://leverops.co/faq/
Last updated: 2026-10-11

## What does an operations consultant actually do?

An operations consultant studies how work gets done, identifies what is wasting time or causing mistakes, and helps change the process. At LeverOps, that can include process redesign, software configuration, automation, connected systems, reporting, and measuring whether the fix worked.

## What size businesses does LeverOps work with?

The main focus is businesses doing roughly $1M–$10M in annual revenue, often with 10–75 employees and an owner or small management team still close to daily operations. Fit depends more on the problem and willingness to improve it than on an exact revenue threshold.

## Do I need to know what I want automated?

No. Bring the work that feels too slow, repetitive, expensive, or unreliable. We look at the process before deciding whether automation is appropriate. Sometimes removing a step or clarifying ownership solves more than a new tool would.

## Can you work with the software we already use?

That is usually the first place to look. Existing CRM, accounting, forms, email, and reporting tools may have capabilities the business is not using. We assess what can be configured or connected before recommending another subscription or a custom build.

## Will you try to replace our systems?

Only if the current system is a real constraint and the replacement has a clear business case. Replacing software is disruptive. Often the better first step is to simplify the process, clean the data, or connect the tools already in place.

## Does every project involve AI?

No. AI is useful for some tasks involving language, documents, or judgment about messy information. It is often unnecessary for predictable rules, duplicate entry, or a broken handoff. The problem determines the tool.

## How do you decide whether automation is worth it?

We compare the current cost of the work with implementation and ongoing costs, then consider reliability, maintenance, and what the team can do with recovered time. A [simple calculator](/tools/automation-roi-calculator/) can start the discussion, but a real decision needs a verified baseline.

## How long does an engagement take?

It depends on the number of workflows, systems, and people involved. A small configuration or process change can move quickly; a cross-system integration takes more discovery and testing. We define scope and checkpoints before implementation rather than claiming a standard timeline for every problem.

## Can you help us choose AI tools and control the cost?

Yes. We can inventory current use, compare overlapping tools and model costs, define approved use, and help set a measure of value. That includes deciding where AI is unnecessary. See [AI cost optimization](/services/ai-cost-optimization/).

## Can you help employees use AI responsibly?

Yes. Useful guidance covers which tools are approved, what information may be entered, when output needs review, who owns each use case, and what to do when a tool is wrong. The rules should fit the actual work rather than sit unread in a policy file.

## How much does this cost?

There is no universal price for an undefined process or integration. Cost depends on scope, systems, complexity, and ongoing support. We prioritize opportunities by expected value and discuss scope before a paid project. The [free operations review](/book/) is a conversation, not a commitment to an implementation.

## What happens during the free operations review?

In 30 minutes, you describe one or two examples of work that has become harder as the business grew. We ask how the work moves, where it slows, and what you have tried. We identify areas worth investigating and explain a sensible next step. You do not need a prepared presentation.

Still have a question? [Book a free operations review](/book/) or email [eric@ciesielski.me](mailto:eric@ciesielski.me).